Helpline Advisor

About the role

Beat is recruiting a Helpline Advisor to support the team in responding to the significant demand from those affected by eating disorders. Working as part of the Helpline team, the Helpline Advisor’s role is to ensure that incoming contacts from our beneficiaries receive high quality, timely support when they need it.

We particularly encourage applications from Welsh speakers for this role; we have received funding from the Welsh government and are looking to improve our service delivery for our Welsh-speaking beneficiaries.

The role will be busy and varied, and each shift will involve responding to contacts across Beat’s different support channels including telephone, webchat, email, social media, and facilitating daily online peer support groups. The Helpline Advisor will work closely alongside the Helpline team who are currently all based remotely. This includes Senior Helpline Advisors, Digital Helpline Volunteers, the Deputy Helpline Manager, and the Helpline Manager. Beat are receiving more contacts than ever before, this is an opportunity to make a difference to the lives of each and every person that gets in touch, this includes sufferers, family, friends, supporters and more.

Submitting an application

The closing date for this position is Monday 23rd February at 9am however Beat has the right to close this position at any time, so please do submit your application early to avoid any disappointment. Shortlisted candidates will be invited to interview by close of business on Monday 9th March.

Interviews will take place on Tuesday 17th March via Microsoft Teams.

For any queries relating to the role please forward to the attention of Emma Douglas at talent@beateatingdisorders.org.uk.

If you have difficulty accessing or using this version of the application form, please contact jobapplications@beateatingdisorders.org.uk before applying.

Please note we cannot accept applications from those residing outside of the UK.