Overturning Bad Decisions and Understanding Appropriate Ones

If someone has made a decision that denies you or a loved one treatment for or information about an eating disorder, this page is designed to help you overturn that decision.

Bad decisions often result from the decision maker not having full information or not having been trained properly about eating disorders. Sometimes though they are the result of an NHS policy or commissioning decision.

Sometimes a correct decision about your treatment may feel like a bad one because the person making it hasn’t explained it properly. In such cases, the information on these pages should be useful in helping you to ask for more clarity. It’s not however designed to help you overturn appropriate decisions that you disagree with.

Regardless of why a bad decision has been made, many can be reversed simply by pointing out the error and asking for a second opinion. In all cases, you will be better equipped to challenge decisions if you have a good knowledge of eating disorders – the information elsewhere on our web site will be useful, and our helpline will be able to guide you towards useful sections if you’re not clear.

These pages focus on overturning bad decisions rather than complaining about them as our priority should be to ensure the best treatment for you or your loved one as quickly as possible. Sometimes though it’s necessary to take things further or to make a complaint, and there is information on how to do this here as well.

If the decision you’re trying to reverse or understand isn’t listed here, please tell us and we’ll do what we can to add useful information. 

This page often refers to the NICE guidelines for eating disorders. Although NICE guidance is developed for England, it also tends to be used in Wales, Northern Ireland and Scotland. The Scottish QIS recommendations were published to build upon the NICE guidelines, taking into account the Scottish landscape, although these have not been updated since 2006. We anticipate that updated guidance specific to Scotland will be produced, but until this time most Scottish clinicians refer to the NICE guidelines.  

Overturning bad decisions

Taking it further

If the actions we’ve suggested here haven’t worked, there are other things you could try that could help overturn a bad decision.