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Helplines

I've had great experiences when using Beat's Helpline services. The people I have personally spoken to have been very sympathetic with all of my needs in my loneliest moments.

Helpline User

England

0808 801 0677

Scotland

0808 801 0432

Northern Ireland

0808 801 0434

Our Helplines are open 365 days a year from 9am–midnight during the week, and 4pm–midnight on weekends and bank holidays.

Sometimes our lines are busy. If you can't get through immediately, please do try again or try our one-to-one web chat.

If you are in need of urgent help for yourself or someone else outside of our Helpline opening hours, please contact 999 or the Samaritans on 116 123 if you or someone else is in immediate danger.

If you need support outside of these hours, we encourage you to email our Helpline staff (details below).

Beat provides Helplines for people of all ages, offering support and information about eating disorders no matter where you are in your journey. These Helplines are free to call from all phones.

Email support

Email support for England:
help@beateatingdisorders.org.uk

Email support for Scotland:
Scotlandhelp@beateatingdisorders.org.uk

Email support for Wales:
Waleshelp@beateatingdisorders.org.uk

Email support for Northern Ireland:

NIhelp@beateatingdisorders.org.uk

Confidentiality

Confidentiality is fundamental to Beat’s services. However, there are some exceptional circumstances where we may pass on information, for example:

To ensure the quality and consistency of our services, managers may listen in to calls and check emails from time to time.

How we can help

If you call our Helpline you will speak to a trained support worker experienced in listening and talking to people in a similar situation to you. We know it can be difficult to reach out for help and talk about what you are feeling and going through, but we aim to provide a supportive, non-judgemental space.

You don’t have to have a formal diagnosis to use our Helpline.

Our eating disorder Helpline support workers are trained to:

I was recently discharged from inpatient treatment after suffering with anorexia, when I developed a binge/purge cycle. I felt so alone, and ashamed to tell anyone. I rang the Helpline because I was struggling so much, but the lady I spoke to was so lovely and listened to me. Without the Helpline, I wouldn't have been able to make the step to tell services and get the help I needed.

Helpline User

Interpreting service

Beat is a member of Language Line and can provide access to an interpreter for non-English speaking callers.

Other sources of support

Beat is a member of the Helplines Partnership, the membership body for organisations that provide Helplines in the UK and internationally.

Beat’s Youthline is a member of Child Helpline International, a network of over 180 organisations supporting children via helplines in 139 countries all over the world.

Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.

It took a lot for me to call Beat; I was so nervous but I am so glad I did. The Helpline staff were amazing. They were so understanding and friendly and told me about all the services Beat offer. They also suggested that I make an appointment with my GP and talked me through what might happen and ways I could tell my doctor. They told me about the self-help and support groups that Beat run. Sitting here now knowing I am three years in recovery, I owe my life to Beat. If it wasn’t for the Helpline and making that initial call I really don’t know where I would be now.

Helpline User

Beat is a member of the Helplines Partnership, the membership body for organisations that provide Helplines in the UK and internationally.

Beat’s Youthline is a member of Child Helpline International, a network of over 180 organisations supporting children via helplines in 139 countries all over the world.

Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills.