Helplines

Adult Helpline: 0808 801 0677

Youthline: 0808 801 0711 

Our Helplines are open 365 days a year: 3pm-10pm

Sometimes our lines are busy. If you can't get through immediately, please do try again.

If you need support outside of these hours, we encourage you to email our Helpline staff (details below) or access our Message Boards

Beat provides helplines for adults and young people offering support and information about eating disorders. These helplines are free to call from all phones.

I've had great experiences when using the helpline services. The people I have personally spoken to have been very sympathetic with all of my needs in my loneliest moments.

Email support

The Beat Adult email support is open to anyone over 18: 
help@beateatingdisorders.org.uk

The Beat Youthline email support is open to anyone under 18: 
fyp@beateatingdisorders.org.uk

Parents, teachers or any concerned adults should call the adult helpline.

Confidentiality

Confidentiality is fundamental to Beat’s services. However, there are some exceptional circumstances where we may pass on information, for example:

  • We suspect a child may be at risk from harm
  • A caller is at serious risk of harm, either from themselves or others
  • A caller threatens or abuses our staff

To check the quality and consistency of our services, managers may listen in to calls and check emails from time to time.

When I searched online for getting help with an eating disorder I found Beat’s website and saw they had a helpline. It took a lot for me to call the number, I was so nervous but I am so glad I did. The Beat helpline staff were amazing. They were so understanding and friendly and told me about all the services Beat offer. They also suggested that I make an appointment with my GP and talked me through what might happen and ways I could tell my doctor. They told me about the self help and support groups that Beat run and I found that there was one only a few miles from me. Sitting here now knowing I am three years in recovery, I owe my life to Beat. If it wasn’t for the helpline and making that initial call I really don’t know where I would be now.

How we can help

If you call our Helpline you will speak to a trained support worker experienced in listening and talking to people in a similar situation to you. We know it can be difficult to reach out for help and talk about what you are feeling and going through, but we aim to provide a supportive, non-judgemental space.

Our helpline support workers are trained to:

  • Offer a supportive space for you to explore your feelings and thoughts around eating disorders.
  • Provide information about eating disorders. When we do not have the information that someone is looking for, we might be able to give you some ideas about who might be able to help. 
  • Explore options for help with eating disorders and to enable you to come to your own decisions about what might be best for you. This might include NHS treatment, private therapy, support from charitable organisations, peer support or self-help.
I was recently discharged from inpatient treatment after suffering with anorexia, when I developed a binge/purge cycle. I felt so alone, and ashamed to tell anyone. I rang the helpline because I was struggling so much, but the lady I spoke to was so lovely and listened to me. Without the helpline, I wouldn't have been able to make the step to tell services and get the help I needed.

Interpreting service

Beat is a member of Language Line and can provide access to an interpreter for non-English speaking callers.

Other sources of support 




    Beat is a member of the Helplines Partnership, the membership body for organisations that provide Helplines in the UK and internationally. 

    Beat’s Youthline is a member of Child Helpline International, a network of over 180 organisations supporting children via helplines in 139 countries all over the world.

    Calls to this helpline are free from landlines and mobile phones within the UK and do not appear on itemised bills