Helpline Advisor

About the role

Beat is recruiting a Helpline Advisor to support the team in responding to the significant demand from those affected by eating disorders. Working as part of the Helpline team, the Helpline adviser’s role is to ensure that incoming contacts from our beneficiaries receive high quality, timely support when they need it.

We particularly encourage applications from Welsh speakers for this role; we have received funding from the Welsh government and are looking to improve our service delivery for our Welsh-speaking beneficiaries

The role will be busy and varied, and each shift will involve responding to contacts across Beat’s different support channels including telephone, webchat, email, social media, and facilitating daily online peer support groups. The Helpline Advisor will work closely alongside the Helpline team who are currently all based remotely. This includes Senior Helpline Advisors, Digital Helpline Volunteers, the Deputy Helpline Manager, and the Helpline Manager. Beat are receiving more contacts than ever before, this is an opportunity to make a difference to the lives of each and every person that gets in touch, this includes sufferers, family, friends, supporters and more.

Application Information

The closing date for this position is Thursday 30th July at 9am however Beat has the right to close this position at any time, so please do submit your application early to avoid any disappointment. Shortlisted candidates will be invited to interview by close of business on Thursday 13th August.

Interviews will take place on Thursday 20th August via Microsoft Teams.

For any queries relating to the role, please find our FAQ document below. You can also contact us through talent@beateatingdisorders.org.uk.

If you have difficulty accessing or using this version of the application form, please contact jobapplications@beateatingdisorders.org.uk before applying.

Please note we cannot accept CVs or applications from those residing outside of the UK.