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Impact & Achievements

Our Impact 2020-21

Thanks to your amazing support, we've been here for everyone who's struggled over the last year. We've seen demand for our Helpline increase from 3000 people in March 2020 to over 12000 just one year later.

Our Impact
2018-19

We helped over 28,000 people, 11,000 more than the year before. Our amazing volunteers helped by answering emails or by providing coaching for carers through our pioneering Echo programme.

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Our Impact
2017-18

17,802 people supported by phone, email, message boards, social media, one-to-one webchat and online support groups.

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Our Impact
2016-17

Our Helpline is now open 7 hours a day, 365 days a year, helping over four times more people.

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Annual reviews 

Download our recent annual reviews and find out more about the work we've been doing, our achievements, and our finances.

Annual Report and Accounts 2019-20
Annual Report and Accounts 2018-19
Annual Report and Accounts 2017-18
Annual Report and Accounts 2016-17
Annual Report and Accounts 2015-16
Annual Report and Accounts 2014-15