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Helpline Advisor

Salary: £21,893 - £24,176 (pro-rata) plus a 3.5% shift increase (£16,660 – 18,398 actual annual salary for 25 hours). Upper end for 3+ years experience in a helpline role. Salary offer would be confirmed prior to interview.

Location: Home-based

Number of positions: 7

Expiration date: 18 Jul 2022

Work as part of Beat’s services team giving advice, information and support to people experiencing eating disorders and their friends, family and supporters.

This is a key role in our Helpline team. Our Helpline team is available 365 days of the year.

The role will be varied, supporting with responding to an increasing number of contacts across all channels which include telephone, webchat, email, online peer support groups and support through social media, working collaboratively with Beat's services teams.

Helpline Advisors receive training every month and regular internal, external supervision and coaching.

If you enjoy working in a varied, fast-paced, remote environment and want to help Beat support those with eating disorders and the people who support them, please consider applying for this role.

Beat offers 5.25 weeks of annual leave + bank holidays which increases after 2 years, by a day a year to a maximum of 6 weeks. Additionally Beat provides membership of a Cash Plan Scheme to all employees and offers flexible working.

For more information about the role, please contact the Talent Acquisition team at

To apply, please download and complete the application form from the website. Completed application forms should be uploaded via the form on this page by 9am on Monday 18th July 2022.

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact before applying.

Please note we cannot accept CVs except by prior arrangement.

(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)

Job description
Information for candidates
Job Application Form - Part 1
Job Application Form - Part 2

Want to work at Beat? Send us your details and application forms below. Once you’ve submitted them, you should see a confirmation page. If it doesn’t show that we’ve received your application, please resubmit the form. If it happens again, you can contact us directly here.