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Beat’s Helpline Information Session

This session is for anyone who would like to understand the support available through the Helpline – suitable for all audiences.

The aim of this session is to provide an overview of Beat’s Helpline. We will be providing information on our channels of support, service remit, reviewing trends and themes, the caller experience and how we support staff and volunteer wellbeing.

One of our Helpline Advisers, Sandy Yeung, will be bringing this information to life through discussion around a typical day in the life as a Helpline Adviser, highs, and lows of the role, and the types of contacts we are seeing. There will be time at the end for a Q&A session.