Helpline Team Leader

Salary: £22,836 per annum

Location: Warrington

Number Of Positions: 2

Expiration Date: 23/09/2019

Beat is looking for two Helpline Team Leaders to provide supervision, guidance and support to Helpline Advisors and Digital Volunteers on shift.

There are a number of vacancies at the moment and this is an exciting time to be joining the Support Services team with Beat looking to support more people than ever before due to the increase in demand of our Services.

The role is varied and will include communicating and debriefing Helpline Staff and volunteers, planning and delivering internal training and promoting Beat’s Support Services through social media and at external events.

Beat’s Support Services currently include a telephone helpline, webchat, email, online peer support groups, support via social media messages and weekly peer support for carers through a telephone line called ‘Echo’.

Services are constantly being developed and services currently in development are pilots of a self-referral helpline, binge eating self-help support programme and also partnerships with other eating disorder charities world wide to expand Beat’s Helpline operating hours is currently being planned.

Applications and Information

For more information about the role, please contact Samantha Turton by emailing

To apply, please download and complete the application form below. Completed application forms should be uploaded via the form on this page by 10am on Monday 23 September 2019

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact before applying. Please note we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on Friday 27 September 2019 interviews will take place on 1 & 2 October 2019

If you have not heard from us by this closing date, then please assume that your application has not been successful.

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.




Apply now