Digital Communications Officer

Salary: £22,836 per annum

Location: Norwich

Number Of Positions: 1

Expiration Date: 20/11/2019

Purpose of the post

To reach and engage new and existing audiences, by creating high quality digital content that educates individuals about eating disorders, empowers or supports others to empower recovery and connects current and potential supporters with Beat’s cause.


The Digital Communications Officer will report to the Head of Communications and Marketing as part of our busy communications team. S/he will work closely with the Press Officer, Content Officer, Website and Systems Officer and Marketing Officer.

S/he will be required to form strong working relationships across all other departments at Beat.

Key Responsibilities

  • Maintain all current social media channels to increase engagement ensuring that messages are targeted, on brand, have a consistent tone of voice and speak to and grow our following.
  • Respond to messages, comments and enquiries received through social media channels in a sensitive and timely manner.
  • Plan, create and schedule written, video and image content that engages, motivates and inspires.
  • Monitor the success of the charity’s social media channels using data and analytics, produce reports on performance and give recommendations for improved performance.
  • Keep up to date with digital content and social media best practice, consistently looking for new and improved ways to reach Beat’s audiences, including creating new channels where appropriate.
  • Create and manage social media advertising campaigns, working with the Marketing Officer and proactively seek out and maximise opportunities for income generation through digital channels.
  • Create and manage a new Beat image and content library, including sourcing, creation and curation of video and image content, managing consent processes and training Beat staff.
  • Review, edit and share submissions for Beat’s blog, ensuring they meet our editorial guidelines.
  • Create and manage Beat’s email newsletter, ensuring regular, high quality communications with our audiences, and monitor and report on their impact.
  • Actively participate in and make a positive contribution to the work of the communications team
  • Identify own personal learning and development needs and seek opportunities to address them.
  • Other responsibilities relevant to the purpose of the role as required by the line manager.

These responsibilities are subject to review and may be varied in emphasis depending on operational requirements.

Applications and Information

For more information about the role, please contact Steph Winteringham on

To apply, please download and complete the application form below. Completed application forms should be uploaded via the form on this page by 11.59pm on 20 November 2019.

If you have difficulty accessing or using this version of the application form or need to apply with a CV, please contact before applying. Please note we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on 25 November 2019. Interviews will take place on 28 November 2019 in Norwich.

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies




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